FAQs
1. Do you make Grain Free products?
Yes! We have grain free recipes, just send us a message and we make your order grain free with no adicional cost.
2. Do you use preservatives?
Heck no!
3.Where are Amber's Dog Bakery located?
ABD is located in Carolina, Puerto Rico currently we dont have a physical location to visit.
4. Are the products safe for my pet?
Our recipes were created with Veterinarian guidance for the health of your dog.
All the ingredients we use are safe for dogs. It is reommended talk with your vet about any allergies or health problems before you introduce any treats to your dog. We only use dog friendly & natural ingredients, no preservaties or additives; we are not responsible for any illnesses to occur.
Each product have ingredient list in the listing page. Please let me know if your pet has any sensitives or allergies so we can adjust the recipe for your baby.
5. Do you make everything yourself?
Sure do! Every single item on our menu is freshly made in-house, from the cakes to the decorations and 'icing'. Nothing is store bought, giving you peace of mind that we only use the freshest and highest quality ingredients in our products.
6. What's the shelf life of the products?
~DOG HARD TREATS & COOKIES
Will last up to 6 months in seal container.
~DOG CAKES, DONUT & PUPSICLES
Freeze immediately upon receipt.
While frozen, take out 2-4 hrs before event.
Will last up to 6 months frozen in original packaging.
7. How should I serve the cake to my dog?
We recommend that cakes should be served by the slice, just as human cakes are. Whilst I'm sure that your pup would love to gobble the whole thing in one sitting, it's always best to go easy on their tummies.
8. Do you make custom orders?
At this time we are personalized the birthday box orders with the name of your fur baby. Please type their name in the section "dog name".
9. Can I pick up locally?
For the moment our bakery is only online, but we can scheduele a pick up option for you if is your wish. Please email us before you place your order for local pick-up so we can accommodate your preferred pick up time.
10. What is the time of production?
Our dog birthday cakes, dog cupcakes, and dog treats are made by hand with premium ingredients. We ask that you place your order at least 10 days advance of when you recquire your order.
11. What is the time of shipping?
Our dog cakes and dog treats are specially produced and designed to withstand the rigors of shipping. We ship our dog cakes & pupcakes fresh without needing to be frozen. We recommend our clients to freeze our dog cakes and pupcakes immediately upon receipt. Our dog treats need to be stored in a seal container or original packaging in a cold place.
Due to the perishable nature of our dog bakery collection; we generally ship Monday - Wednesday (depending on your zone) to avoid mail carriers holding your package over the weekend in hot mail carrier trucks.
Please place your order at least 10 business days in advance (5 days for production & 5 days for shipping) so we can get it to you by your event deadline.
We carefully pack your order. Although we have no control over storms, and carrier delays, we'll make inquiries on your behalf for your shipments. Please ensure someone is available to receive your purchase as we are not responsible for left packages eaten by your neighbors' dog. ;)
12. Do you accept returns?
We are honored to be a part of your pawstive pup bonding experience! We use premium ingredients, package, & ship with the utmost care.
We adore our loyal following and alway strive to provide a product collection and service that would keep our clients coming back for more!
Due to the fact that our products are perishable we will Not be accepting returns for any reason. But If you are not satisfied with your purchase, please email us so we can try to take care of you. Thank you for understanding.